In case of troubles with the VT Desktop application, please, send us the following informations:
System Information: Go to the top window menu Help -> System Information. Copy the text by clicking the Copy to clipboard link at the bottom of the dialogue window. Paste the text (e.g. by keyboard Ctrl+V) into the email or technical support ticket.
The log file: Send us the log file from your home directory
"username" is the Windows system username. Important:
AppData folder is hidden by default. You have to enable to show the hidden folders in the Windows file explorer first.